Refunds & Cancellation

Every account starts with a free trial that needs no card, and there is a free tier that lasts indefinitely at its stated limits. Neither converts into a charge on its own — you are only ever billed when you choose a paid plan and complete checkout.

• A paid plan is a one-off purchase of a fixed period — 30 days (monthly) or 365 days (annual). It is not a subscription.
• Nothing is set up to charge you again: we create no card mandate and no UPI AutoPay. When the period ends, the account moves to the free tier on its own, and you buy another period only if you choose to.
• So there is no cancellation step and no cancellation fee. If you no longer want a plan you have bought, ask for a refund under clause 3.
• Your data stays when a plan ends. Deleting your account is separate and self-service (Dashboard → Profile → Delete your account).

Within 7 days of a charge: write to us and we will refund it in full, no reason needed. The only exception is an account terminated under clause 7 of the Terms for a serious or repeated breach.

After 7 days: we refund on a case-by-case basis. We will always refund where we charged you in error, charged you twice, or where a fault on our side stopped the service working for a material part of your paid period — tell us and we will make it right.

After 7 days, we generally cannot refund where:

• You have substantially used the plan's application quota for the period.
• A job site restricted your account, changed its pages, or imposed its own limits. We explain this risk in clause 5 of the Terms; it is outside our control.
• You did not receive interviews or offers. We do not promise outcomes, only applications.
• The account was terminated for a serious breach of the Terms.

Email support@applycruise.com from the address on your account, with the date and amount of the charge, or the Razorpay payment ID from your receipt. You do not need a specific form of words.

We acknowledge within 2 working days and decide within 7. Approved refunds are issued to the original payment method through Razorpay, and typically appear within 5–10 working days depending on your bank.

A price change never affects a period you have already paid for. If a payment fails, nothing is charged and your plan simply does not activate — you can retry from the billing page.

Escalate to our Grievance Officer on the Contact page. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.